German Speaking Customer Care Specialist

Job

German Speaking Customer Care Specialist

ItalyCustomer Service1-6 Months

As an Experience Lab Host, you will be the face of the brand-new Experience Lab, an immersive and interactive space dedicated to culture, nature, and the local bioregion. You will support guests throughout their visit, guide them through the multimedia exhibition, and help them get the most out of the surrounding area.

Work in Tourism!

Enhance Your Career with a Unique International Experience

Your Responsibilities:

  •  Welcome guests and provide clear, detailed information about excursions, activities, and the Experience Lab program.
  • Prepare, plan, and help develop activities and workshops hosted inside the Experience Lab.
  • Conduct guided tours and deliver workshops on nature, culture, and sustainability for campsite guests and outside visitors.
  • Represent the campsite with a positive, professional, and proactive attitude.
  • Address general guest inquiries and ensure a smooth and enjoyable guest journey.
  • Support administrative tasks and maintain organized records.
  • Process bookings and payments, and when required, liaise with external partners regarding organised excursions.

Why Work With Us?

  • Professional Growth: Build your hospitality, communication, and intercultural skills in a dynamic environment.
  • Cultural Exchange: Work within an international team and interact with guests from across Europe.
  • Exceptional Environment: Become an expert on Venice and the Venetian lagoon while working in one of Italy’s most beautiful areas.
  • Inclusive Package: Accommodation and meals are provided.

What We Offer

  • Salary of 1350€ NET per month.
  • Accommodation and meals included.
  • A supportive, structured, and professional work environment.
  • Flexibility to enjoy the surroundings on your days off.
  • Training and study material on Venice and the Venetian lagoon
An unforgettable summer Experience!
Deliver Exceptional Guest Service

Ideal Candidate Profile

We are looking for candidates who:

  • Are service-oriented with a genuine interest for nature, culture, history and the outdoors.
  • Can communicate in English and German, knowledge of Dutch or Italian is a plus.
  • Hold a European Passport or nationality
  • Are detail-oriented, organized, and proactive in their approach.
  • Are adaptable, reliable, and maintain a professional demeanour.
  • Are available for all three months: June, July, and August.
Work and travel

What Is the Experience Lab?

The Experience Lab is an interactive space at one of our campsites in Italy. It features a multimedia tour with videos, games, and VR experiences that introduce guests to the local area and its bioregion. Visitors can explore themes related to culture, nature, and sustainability, inspiring them to discover the region firsthand.

Alongside the immersive zone, the Lab includes an activity room where guests can request information about excursions and workshops: such as kayak tours, city walks, treasure hunts, and creative activities. All developed and organised by our own Experience Lab Team.

How it works!

Recruitment process

Discover Your Applyfortourism Journey! Experience the recruitment process that’s all about getting to know each other and embarking on an unforgettable adventure together!

#1 Apply online and secure an invitation to an online interview with us!
#2 Tune into our pre-interview video to prepare for your upcoming interview! The online interview is your opportunity to ask any questions and show us why you're the ideal candidate for the role!
#3 Keep an eye on your inbox for an email invitation to our in-person training weekend. Held at a campsite in Italy, it's a chance to experience life on a campsite before you even start! Enjoy the big weekend of training, events and meeting your future colleagues!
#4 Following the training weekend, you'll receive a job offer detailing your position, campsite, and salary. Accept the offer to confirm your placement!
#5 Ready, Set, Go Abroad! Embark on the summer adventure of a lifetime with your exciting new role!